Refund policy

We take pride in our apparel quality and designing, and since we print order based giving fresh and new fished looks to your premium clothing. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@thewear.ca. If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is paid by the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thewear.ca.

DTF gang sheets are custom printed based on the artwork uploaded by the customer and are not eligible for returns, refunds, or cancellations once production has started. Files are printed exactly as uploaded, so customers are responsible for checking size, resolution, transparency, spelling, and artwork quality before submitting the order. If there is a production error or printing defect caused by The Wear, please contact us within 3 days of receiving your order with clear photos so we can review and resolve the issue.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards unless there is something wrong with the order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return shipping and restocking fee

Return shipping costs are the customer’s responsibility. Accepted returns of unworn blank apparel may be subject to a restocking fee of up to 20% of the item price, which we may reduce or waive depending on the situation. Defective, damaged or wrong items are always returned at no cost to you.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.